IT Knowledge Management Support

IT Knowledge Management Support | IT Knowledge Manager Location: Remote – Available across U.S. and Puerto Rico Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation Citizenship: U.S. Citizenship required Summary We are seeking candidates for a potential opportunity as IT Knowledge Manager to play a critical role in ensuring effective documentation, collaboration, and information governance across enterprise IT environments. This role is responsible for maintaining structured, version-controlled content in SharePoint and other collaborative platforms, while supporting multiple stakeholders and aligning with Department of Defense (DoD) standards. Key Responsibilities Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration. Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance. Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts. Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards. Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides. Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams. Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.