Director of Technology & AI

ABOUT 321 THE AGENCY 321 is a full-funnel creative agency built for brands that operate in complex, regulated industries — healthcare, insurance, legal services, home services, entertainment, and travel and tourism. We're a remote, AI-first team that combines strategic creative with CRM infrastructure, performance marketing, and paid media to drive real, measurable business outcomes for our clients. Technology isn't a support function at 321 — it's the foundation everything else runs on. Our CRM builds, paid media measurement, AI workflows, and client reporting all depend on systems that are well-architected, secure, and connected. The Director of Technology is the leader who makes that foundation work as one. ABOUT THE ROLE As Director of Technology at 321, you will lead the agency's technology function across internal systems, MarTech and CRM infrastructure, data and integrations, AI enablement, and information security. This is a senior leadership role with real strategic authority — you'll own the agency's technology roadmap, set standards for how our platforms are built and governed, and serve as the senior technical voice in client strategy, new business, and agency planning conversations. The right person for this role thinks in systems, not tools. You understand that a CRM workflow is only as reliable as the integration feeding it, that clean data is the difference between real attribution and guesswork, and that AI only creates leverage when it's built into the way a