Home Office Customer Support (m/f/d) - Full-Time

About Simplyright At Simplyright, we help our customers assert their rights quickly and easily. Among other things, our focus is on reclaiming unauthorized bank account fees or recovering overpaid fees from fitness studios during the lockdown. In our team of 11 to 50 employees, we work together to make legal processes accessible to consumers. Your Responsibilities in the Back Office You process customer inquiries and administrative procedures in internal operations. You maintain and manage customer files in the system. You communicate with clients via telephone and assist them with questions regarding their proceedings. You correspond in writing with customers via our ticketing system. What You Bring For this permanent full-time position with a 40-hour work week, you bring organizational talent and reliability in the administrative field. If you see yourself in these tasks and do not meet every single requirement to one hundred percent, we still welcome your application. Your First Months at Simplyright In the first months, you will intensively familiarize yourself with our back-office procedures, process customer files independently, and take over direct contact with our clients. You will get to know our internal systems and actively support the team in enforcing customer claims. Compensation and Benefits For this position, we offer a salary within a competitive range.