Senior Manager, Content & Knowledge Architecture

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit, and our fast-moving team is committed to leading as a 21st century company. The Content & Knowledge Management (CKM) team that you would join makes accurate and authoritative information available at scale by creating, editing, and managing metadata and support content—including the public Help Center and internal knowledge bases—used by customers, CS agents, and consuming applications, including AI chatbots. The Difference You Will Make: The Senior Manager, Content & Knowledge Architecture will help establish and evolve the emerging discipline of content engineering—designing, structuring, delivering, and managing content so it’s strategic, scalable, consumable across surfaces, and efficiently adjusted, rather than a collection of one-off articles or chunks—within our organization. In this leadership role, you'll own CKM inputs and influence