Staff Advanced Analytics, Community Blueprint & Quality

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality & Blueprint team sits at the center of how Airbnb understands and improves the customer experience. We partner with Product, Engineering, Operations, and Finance to identify where the experience is breaking down, why it's breaking down, and what to do about it, so we can keep delighting the Airbnb community at scale. Our work informs strategy at the leadership level and decisions at the product squad level. The Difference You Will Make: This role will act as a senior analytics leader on the Community Blueprint Quality team. You'll deliver high-impact analysis, experimentation, and reporting that drives how the business diagnoses and improves the guest and host experience. This is a hands-on, execution-focused role designed to accelerate progress during a period of constrained capacity. You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations. A Typical Day: Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) to ident