Customer Support Specialist (m/f/d) – SaaS & Digital Products

About Cannaleo Digital: We are one of the leading software providers in the medical cannabis sector. Over 400 pharmacies already use our solutions, and more than 3 million orders have been processed through our systems. We develop digital products for pharmacies, doctors, wholesalers, and other partners, thereby shaping the digital future of medical cannabis care. Your Role: Do you want to do more than just resolve tickets? Do you enjoy understanding technical problems, finding solutions, and jointly further developing digital products? As a Customer Support Specialist (m/f/d) at Cannaleo, you are the interface between our customers, product, and development teams. You support pharmacies in using our SaaS platform, analyze problems, and contribute your own ideas for improving our processes and products. A lot changes rapidly here: every few weeks there are new features, releases, or technical adjustments. Therefore, we are looking for individuals who like to think ahead, take responsibility, and remain solution-oriented even amidst change. Your Responsibilities: Customer Support: Supporting our pharmacies with technical and application-related questions – via ticket, email, phone, and occasionally video call. Troubleshooting: Analyzing problems, isolating errors, and preparing relevant information in a structured manner. Developing Solutions: Not just passing on problems, but...