Customer Success Manager

About us: Yes is the software for sales teams of FMCG brands in food retail. Field sales, key accounts, and sales management work in a single system: tour planning, store checks, promotions, goals, and real-time analytics. Our customers include nucao, ahead, and Uludağ, among others. We are a fast-growing early-stage startup. You will take on responsibility early on, help shape structures and processes, and work closely with the executive management. The role: As the first Customer Success Manager at Yes, you will be responsible for supporting our customers after contract signature. You will accompany them from kickoff to rollout while building out customer success processes at Yes. You will report directly to the COO. Your tasks: Onboarding and implementation (approx. 50%): Conducting kickoffs and onboardings of new customers up to go-live; setting up customer accounts including users, territories, and integrations; migration and import of customer data, such as master data for markets, products, and visit history from Excel, ERP, or legacy systems; training for field sales, key accounts, and inside sales, both remotely and on-site; creation of training material and help center articles. Customer support and growth (approx. 35%): Managing the customer portfolio as a dedicated point of contact; monitoring usage and account health, early detection of churn risks; regular business reviews with the sales management of our customers; ide