Customer Success Manager (m/f/d)

WHO WE ARE: functionHR is a spin-off of LMU Munich. We develop an innovative and award-winning software solution for employee surveys and people analytics. In doing so, we accompany companies on their path to data-driven HR management. By combining statistics, machine learning, and artificial intelligence with innovative web applications, we are revolutionizing the way HR decisions are made in companies. Our customers include renowned enterprises across various industries and sizes. To support our team, we are looking for reinforcement as soon as possible as a CUSTOMER SUCCESS MANAGER (M/F/D) in part-time/full-time (min. 32h/week). Work together with our customers to ensure that their survey projects are successfully implemented, and accompany them as a competent contact person from implementation to the long-term use of our platform. THESE ARE YOUR TASKS: Project management - You are the central contact person for our customers and build long-term, trusting customer relationships; you support both software implementation and support processes during ongoing operations; you structure and coordinate projects, define milestones together with our customers, and keep an eye on timely implementation; in addition to customer success, you also keep an economic perspective in mind, pay attention to the agreed scope of services, and identify potential for...