Customer Success Manager (m/f/d)

Worldwide, 80% of all employees do not work at a desk. With Ordio 💙, we offer an all-in-one software solution specifically developed for these employees, helping companies organize their daily work routines and make processes more efficient for everyone involved. As a Customer Success Manager at Ordio 💙, you will take responsibility for the support, retention, and further development of your customer portfolio. Your focus will be on increasing Net Revenue Retention (NRR) through successful product usage, contract renewals, upselling, and expansion. You will build long-term customer relationships, identify growth potential, and ensure that our customers derive the maximum value from Ordio. Tasks 🚀 Onboarding & Activation: You guide new customers from setup through data import to training, ensuring they successfully use Ordio within the first two months. 📈 Net Revenue Retention: You are responsible for customer retention and the growth of your portfolio through contract renewals, upselling, and expansion. 🚀 Upsell & Cross-Sell: You identify growth potential and win customers for Payroll Plus, additional modules, user licenses, and other services. 🔎 Renewals & Churn Prevention: You manage contract renewals, identify churn risks early, and develop targeted measures for customer retention. 🗺️ Account Development: You understand