Customer Service Agent - dentolo (all genders)

To further drive digital health protection and allow even more people access to meaningful preventive care, we are expanding our customer service team for our product dentolo (brand for supplementary dental insurance). Therefore, we are immediately looking for a new empathetic Customer Service Agent (all genders) with a weekly working time (Monday to Friday) of (exclusively) 40 hours. Your place of residence should ideally be in the Berlin/Brandenburg area - if this is not the case, you are still very welcome to apply (home office possible)! Your role in our team: Customer Communication: Handling inquiries via inbound and outbound telephony, email, and chat. Customer Care: As the first point of contact, you assist our customers with questions. With your product expertise, you help existing customers answer their needs and inquiries regarding their supplementary dental insurance. Knowledge Management: You support the setup and further development of our digital knowledge base. Process Optimization and Automation: You make an important contribution to improving and optimizing our processes and the customer journey in the customer success area. Your profile: Experience in Customer Support: You have already gained experience in customer service or similar areas with customer contact. Organizational talent and teamwork: You possess organizational and communication skills.