Renewal Manager - K-12

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Renewal Manager - K-12 As a Renewal Manager, you will play a key leadership role overseeing a team of Renewal Representatives focused on driving customer retention and growth within our K-12 portfolio. You will be accountable for managing team performance, developing talent, optimizing renewal processes, and collaborating cross-functionally to ensure best-in-class renewal outcomes. Leveraging your experience in account management and strategic planning, you’ll be responsible for leading escalations, implementing process improvements, and executing initiatives aligned with organizational goals. What You Will Do Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning. Drive team engagement and foster a collaborative, high-performance team culture. Develop and deliver training programs to enhance skills in negotiation, customer retention, and upsell/cross-sell strategies. Lead recruitment, onboarding, and professional growth